1. Contact your bank or card provider
Use the number in your banking app, on your card or on the official website. Do not use a number from the suspicious message.
Do these before debating the details
2. Stop further access
Freeze cards if possible, change passwords starting with email, turn on two-step verification and run a device scan if software was installed.
3. Preserve evidence
Keep screenshots, emails, texts, payment references, account names, phone numbers, websites and the exact timeline.
4. Report the channel
Forward suspicious emails to report@phishing.gov.uk and suspicious texts to 7726. If money was lost, report the crime too.
Which page fits?
| Problem | Start here |
|---|---|
| You sent money by bank transfer to a scammer | APP scam refund checker |
| You are being pushed into an investment | Investment scam checklist |
| You shared personal details or see unknown accounts | Identity theft response plan |
| You paid by card for something that failed | Section 75 and chargeback guide |
| Your bank rejected the complaint | Complaint escalation planner |