Scam and fraud defence centre
The calm first route if a message, payment, investment or account access feels wrong.
Pick the problem, then use the official route
This hub is built for the stressful money moments: a bank transfer looks wrong, a firm refuses a refund, a subscription took the wrong amount, or you think a benefit or protection route might exist but do not know where to start.
APP scam refund checker
Check whether the 7 October 2024 mandatory reimbursement route may apply.
Investment scam checklist
Pressure, clone firms, fake returns, crypto routes and FCA Register checks.
Identity theft response plan
What to do if personal details, accounts or credit applications are at risk.
Consumer rights and refunds hub
Faulty goods, online returns, card protection and complaint evidence.
Section 75 and chargeback guide
When card payment protection may help if a supplier fails or refuses to fix things.
Faulty goods refund route
Work out the cleaner route for faulty, not-as-described or unwanted purchases.
Direct Debit Guarantee guide
Wrong amount, wrong date or unauthorised Direct Debit? Start with the bank route.
Complaint escalation planner
Track the date, deadlock and next ombudsman step before the trail goes cold.
Benefits and entitlements navigator
Use GOV.UK routes for benefit calculators, Pension Credit, childcare, carers and school meals.
FSCS savings protection checker
Estimate whether cash under one banking licence may sit above the FSCS limit.
If money has moved, act before researching
If a payment has left your account or you have shared bank details, contact your bank or card provider using the number in your app or on your card. Research comes second. Stopping further loss comes first.