Use this when you were tricked into sending money by bank transfer. It does not decide your case, but it points you to the likely complaint and reimbursement route.
7 Oct 2024Mandatory route starts
GBP 85,000Current PSR cap per claim
5 working daysUsual refund aim if eligible
35 daysCan take longer
Checker
Check the likely route
Important
Do not wait for a perfect explanation
Call the bank immediately using official contact details. Then write down the payment reference, account name, sort code, account number, date, amount, platform or person involved, and the warnings shown before you paid.